Privacy Policy

Angel Security Systems Limited is a provider of Intruder alarms, CCTV, Door entry and Access control systems. We design, install, service and maintain all systems within the UK. We are an NSI Approved Company with our works being audited yearly. Angel Security Systems Limited operates from their Head Office in Banstead, Surrey.

Angel Security Systems Limited is committed to protecting your personal information and respecting your privacy and rights when it comes to information processing. Angel Security Systems Limited is committed to maintaining compliance with current data protection legislation, any future legislation that comes into force as and when required, and to maintain transparency about how it processes personal data. Angel Security Systems Limited processes the personal data of both its own employees and its business contacts and works to robust information security policies to ensure this data is kept secure and the risk of data breach is reduced to a minimum.

Angel Security Systems Limited undergoes annual penetration testing by an external body to search and mitigate vulnerabilities if identified
This Privacy Notice informs you how and why Angel Security Systems Limited collects your personal information, how Angel Security Systems Limited processes your personal information, who has access to your personal information, and details your rights as an individual to control how your personal information is processed.

By continuing to use Angel Security Systems Limited services you give Angel Security Systems Limited permission to process your personal data for the purposes identified as set out within this Privacy Notice.

This Privacy Notice contains information regarding:

  • LAWFUL BASIS FOR PROCESSING YOUR INFORMATION
  • COLLECTION OF PERSONAL INFORMATION
  • HOW ANGEL SECURITY SYSTEMS LIMITED USES YOUR INFORMATION
  • VISITORS TO THE ANGEL SECURITY SYSTEMS LIMITED WEBSITE
  • PEOPLE WHO CONTACT ANGEL SECURITY SYSTEMS LIMITED VIA SOCIAL MEDIA
  • ENQUIRIES
  • CCTV
  • COMPLAINTS
  • YOUR RIGHTS
  • SUBJECT ACCESS REQUESTS
  • CHANGES TO THIS PRIVACY NOTICE
  • HOW TO CONTACT US
  • DISCLAIMER
  • LINKS TO OTHER WEBSITES

Lawful basis for processing your information

To comply with the data protection requirements of the General Data Protection Regulation (GDPR), there must be a lawful basis to collect process and store any personal data that you provide Angel Security Systems Limited with. For Angel Security Systems Limited as a data controller, the lawful bases under which personal data is processed include:

  • The contractual agreement with each customer for the provision of services. Personal information collected will be limited to what is necessary and processed for the purposes of fulfilling contractual obligations.
  • Where the processing is necessary for the purposes of legitimate interests pursued by Angel Security Systems Limited or by yourselves as a third party. For example, Angel Security Systems Limited may occasionally send out communications using your contact details(Where such interests are overridden by your interests or fundamental rights and freedoms, Angel Security Systems Limited will instead ask for your consent.)
  • Any active consent you may have given Angel Security Systems Limited to receive or access particular services where another lawful basis does not apply. You will be asked to demonstrate your consent with an affirmative action, such as ticking a box or filling in your email address.

Collection of Personal Information

When you access and browse the Angel Security Systems Limited website and when you correspond with Angel Security Systems Limited by phone, post or email, you may give Angel Security Systems Limited information about yourself. This information can include your name, postal address, email address, landline and/or mobile telephone number and information about your employment (including your job title, responsibilities and employer’s details) as well as other personal information.

This Privacy Notice applies, but is not limited to, personal information that Angel Security Systems Limited collects from:

  • visitors to the Angel Security Systems Limited website;
  • customers of Angel Security Systems Limited;
  • National Security Inspectorate(NSI), National Police Chiefs' Council(NPCC), United Kingdom Accreditation Service(UKAS), Google, Security Monitoring Centres Limited, Southern Monitoring Services (SMS) alarm receiving Centre, Checkatrade, ADI Global, JJ Web Solutions Ltd
  • complainants and other individuals in relation to a complaint or enquiry;
  • former employees;
  • Visitors to the Angel Security Systems Limited Head Office (including passers-by).


How Angel Security Systems Limited uses your information

Where Angel Security Systems Limited collects personal data (for example your name, postal address or e-mail address) this information is used exclusively by Angel Security Systems Limited for providing the services you have requested or which are detailed within your service contract. Angel Security Systems Limited will only pass your personal data to relevant third party organizations or individuals either as a contractual requirement, with your explicit consent, or if specifically compelled to do so by law or court order or other legitimate reason.

Unfortunately, the transmission of information via the internet is not completely secure. Although Angel Security Systems Limited does its best to protect your personal data, it cannot guarantee the security of your data transmitted to the Angel Security Systems Limited site; any transmission is at your own risk. Once Angel Security Systems Limited has received your information, robust information security measures in place protect it and minimise the risk of unauthorized access.

Visitors to the Angel Security Systems Limited Website

 

Public Website Areas
You can visit the Angel Security Systems Limited website without revealing who you are or giving any information about yourself, except where you voluntarily choose to give Angel Security Systems Limited your personal details via e-mail or by enquiring about any of Angel Security Systems Limited services.

Website Forms
When you submit a web form, this information is sent directly to Angel Security Systems Limited only, and is then processed as appropriate.

People who email Angel Security Systems Limited
Angel Security Systems Limited may monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.

People who contact Angel Security Systems Limited via social media
You can contact Angel Security Systems Limited via Facebook, Twitter, Instagram, Linked In by direct message if you wish to enquire about Angel Security Systems Limited services or wish to comment on Angel Security Systems Limited services. These communications are managed by Angel Security Systems Limited and are only ever shared internally at Angel Security Systems Limited, for the purpose of providing you with the information you have requested.

Enquiries
Angel Security Systems Limited receives enquiries about its services through the website and by telephone, post and email. Enquiries will typically require the person to enter some form of contact details to allow Angel Security Systems Limited to follow them up.

For general enquiries, a record of the enquiry is retained by Angel Security Systems Limited until the enquiry has been dealt with and no further follow up is needed.

If a customer or company makes an enquiry, but does not wish to proceed at that time, the details are held on Angel Security Systems Limited internal system for 6 months. This is because Angel Security Systems Limited is often contacted by customers and companies that are taking their time to decide if they wish to take us up on our services.

Customer Details
Angel Security Systems Limited retains all information for 2 years should the customer not have a maintenance contract. If the customer has got a maintenance contract then the information will be deleted 2 years after the contract ends. This includes complaints records, contact details, and any other information collected by Angel Security Systems Limited as part of being a customer, in order to fulfil Angel Security Systems Limited’s contractual obligations.
All information provided to Angel Security Systems Limited by the customer is treated as Confidential. This information is stored securely on Angel Security Systems Limited, Google Drive and internal files which is secured in the Angel Security Systems Limited office which has a policed monitored alarm system.

CCTV and Visitors
Angel Security Systems Limited has 24hr recording CCTV cameras installed around the Head Office in Banstead for the purposes of crime prevention and public safety. Angel Security Systems Limited Directors, visitors to Angel Security Systems Limited or passers-by may be recorded on these cameras. The footage is stored by Angel Security Systems Limited for a limited time before it is overwritten. Angel Security Systems Limited may monitor the footage in the event of a security breach. Angel Security Systems Limited will only ever share the footage with the local Police force in the event of a criminal investigation.

Complaints
If Angel Security Systems Limited was to receive a Complaint, a complaint can be lodged via telephone or email which will then be handwritten on to a complaints form and put in the customer file along with the email.

Angel Security Systems Limited will gain authorization from the complainant before passing any confidential information or personal data to other parties.
Angel Security Systems Limited takes any complaints received about collection and use of personal data very seriously and encourages people to bring to its attention any collection or use of information they think is unfair, misleading or inappropriate.

Complaint details are retained for 2 years before destruction in case of any further proceedings.

Your rights
Under the General Data Protection Regulation (GDPR) and the Data Protection Act 1998 (DPA), Angel Security Systems Limited recognizes and respects that you have rights as an individual providing personal data:

  • You have the right to know exactly how your personal data will be processed by Angel Security Systems Limited. Angel Security Systems Limited commits to processing your data fairly, lawfully and transparently, details of which are set out in this Privacy Notice.
  • You have the right to request access to the personal data that Angel Security Systems Limited holds about you.
  • You have the right to request changes to the data held about you if the data is incorrect or requires additional information.
  • You have the right to request erasure of your data or the right to be forgotten completely, where there is no legitimate reason for your data to continue to be processed.
  • You have the right to request that processing of your data is restricted so that the data remains stored but is not further processed by Angel Security Systems Limited.
  • You have the right to request a copy of your data in a portable format.
  • You have the right to object to your data being processed, if the processing is for a legitimate interest without compelling grounds, or for direct marketing.

You may notify Angel Security Systems Limited of any request to change how your personal data is processed or to update your records by telephone, email or post (- see ‘How to Contact Us’).

Angel Security Systems Limited retains the right to continue processing personal data if there are compelling legitimate grounds for the processing, which override the interests, rights and freedoms of the individual, or the processing is for the establishment, exercise or defense of legal claims.

Please note: should you choose to erase your data or restrict how your data is processed, this may affect your awareness of important information and updates.

Subject Access Requests
If you wish to make a free Subject Access Request to access a copy of the personal data Angel Security Systems Limited stores about you, or understand how it is processed and why, please follow the instructions below:

  • Contact your Angel Security Systems Limited Head Office contact (email preferred).
  • Include details of your request – which information about you do you wish to have access to?
  • Provide sufficient evidence about yourself for Angel Security Systems Limited to verify your identity. (Angel Security Systems Limited may have to contact you otherwise.)

Angel Security Systems Limited will deal with your request without undue delay, within 1 month of the receipt of your request. Angel Security Systems Limited will notify you if it is unable to provide the information within 1 month, detailing the likely timescale. If Angel Security Systems Limited is unable to grant you access to your data for a specific reason you will be notified immediately. In certain circumstances, such as where a large amount of data is requested which may require extensive time or resource to gather and collate the data, Angel Security Systems Limited reserves the right to charge a fee to account for this activity.

Changes to this Privacy Notice
This Privacy Notice is regularly reviewed and may change from time to time. This Privacy Notice was last updated on the 09 May 2018.

How to contact us
If you wish to contact Angel Security Systems Limited for further information about this Privacy Notice, you can call, email us or write to us at:
Angel Security Systems Limited
22 Salisbury Road
Banstead
Surrey SM7 2DR
E: info@angelsecurity.co.uk T: 0203 475 1878

Disclaimer
This Privacy Notice does not provide exhaustive detail of all aspects of Angel Security Systems Limited collection and use of personal information. However, Angel Security Systems Limited is happy to provide any additional information or explanation needed when requested.
Angel Security Systems Limited makes every effort to ensure that the information provided on its website is accurate and current. However, it cannot guarantee this and cannot accept responsibility for any errors, omissions, misstatements or mistakes on the website. Anyone becoming aware of such matters is requested to notify Angel Security Systems Limited in writing or by e-mail.

Links to other websites
This Privacy Notice does not cover the links within this site linking to other websites, or the content of those sites. Angel Security Systems Limited encourages you to read the privacy statements on the other websites you visit.

Copyright
This website, including logos and trademarks, is copyright protected, except where it is specifically stated to the contrary. If you have any questions about copyright, please contact us.

Registered Office
Angel Security Systems Limited
22 Salisbury Road
Banstead
Surrey
SM7 2DR
Registered in England No. 04922123
VAT No: 867 7821 68

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